WORKSTATION MANAGEMENT
Data-Ware's Help Desk service aims to relieve the customer of day-to-day workstation (PDL) troubleshooting.
We restore operability as quickly as possible, tracking every ticket and applying established best practices
to ensure continuity and reliability for end users.
HELP DESK SERVICE
Experience. Our best value.
General purpose of the services to customers is:
• Ensure timely and effective communication with customers.
• Provide registration and tracking of all requests through Electronic Trouble Ticket.
• Ensure timely resolution according to the severity level found.
• Ensure solution capability, conforming to coded solutions.
• Ensure the delivery and installation of new workstations in accordance with the agreed processing time.
• Check triggered processes, check out results and report it to the customer.
Direct support. What distinguishes us.
It is possible to intervene without making any move with significant cost savings for the customer and increased timeliness
intervention.
Data is transmitted using the TCP / IP protocol (Internet / Intranet).
Support services include remote intervention or direct presence on site at Customer.
The remote access system allows technicians to access Intranet to the machine on which maintenance is required.
There are 2 types of assistance available :
• annual subscription
• contract for daily consumption
Contact us for any information.
